MY HEART IN HOSPITALITY

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Dec 21, 2020
5 min

... A BIT OF HOPE... FROM MY HEART TO YOURS.

Dear colleagues and friends, today is December 21st, and we are going towards the end of what will go down as the most unbelievable year ...

132 views0 comments

Silvia Kirkland

Nov 9, 2020
7 min

WOMEN in LEADERSHIP: an UNUSUAL ANGLE

IF YOU FOCUS ON THE DIFFERENCES, YOU WILL ALWAYS FEEL DIFFERENT. I know as soon as you saw the title of this post, you probably thought “...

120 views0 comments

Silvia Kirkland

Oct 19, 2020
12 min

The FASCINATING WORLD of CONCIERGE

"CONCIERGE ARE HOSPITALITY ANGELS" Ron Stoevelaar "WITHOUT MY TEAM I AM NOBODY" Mario Picozzi If you have read one of my latest posts "Wi...

1,974 views0 comments

The GUEST is ALWAYS RIGHT... or, ARE THEY?

Silvia Kirkland

Oct 12, 2020
8 min

The GUEST is ALWAYS RIGHT... or, ARE THEY?

IF THERE IS CONFLICT BETWEEN STAFF AND GUESTS, WE NEED TO BE THE ONES TO FIND COMMON GROUND In the service industry there is a famous myt...

287 views2 comments

The MOST SENSATIONAL EVENTS of all TIMES!

Silvia Kirkland

Oct 5, 2020
7 min

The MOST SENSATIONAL EVENTS of all TIMES!

LET YOURSELF BE ENTERTAINED... When I think about the moment the pandemic became real in our lives - when the world started to shut down ...

119 views0 comments

Will HOSPITALITY get its TALENT BACK when the PANDEMIC is OVER?

Silvia Kirkland

Sep 28, 2020
9 min

Will HOSPITALITY get its TALENT BACK when the PANDEMIC is OVER?

WHAT PEOPLE THINK ABOUT LEAVING THE INDUSTRY AND MAKING A CAREER SWITCH. If you have never been a writer like me, and all of a sudden you...

201 views0 comments

Silvia Kirkland

Sep 21, 2020
9 min

EMBRACING CHANGE MANAGEMENT

THE MOST IMPORTANT THING YOU CAN CHANGE TO BE ABLE TO PROGRESS, IS YOURSELF As I have already mentioned, lately I have been browsing hosp...

140 views0 comments

Silvia Kirkland

Aug 13, 2020
8 min

HOTEL TECHNOLOGY of our GENERATION

HOW CAN WE CONTINUE TO MAKE USE OF ADVANCED TECHNOLOGY WITHOUT LOSING OUR CHARM? Before "certain people" start making comments about this...

87 views0 comments

How are COMPANIES HANDLING RECRUITMENT DURING the PANDEMIC?

Silvia Kirkland

Aug 13, 2020
7 min

How are COMPANIES HANDLING RECRUITMENT DURING the PANDEMIC?

IT'S A TOUGH GAME OUT THERE RIGHT NOW... Welcome Reception, Hotel Riggs DC I am pretty sure this post might get me some enemies… I know m...

165 views1 comment

DESPITE EVERYTHING, our INDUSTRY still PROVES to be AMAZING!

Silvia Kirkland

Aug 7, 2020
9 min

DESPITE EVERYTHING, our INDUSTRY still PROVES to be AMAZING!

WE ARE PART OF A BUSINESS THAT IS COMMITTED TO GIVE BACK AND STAY CREATIVE AND RELEVANT DURING THE TOUGHEST TIMES. Silver Lyan, Riggs DC ...

122 views2 comments

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