Silvia KirklandMay 5, 20218 minHIRE WITH VISION.WITHOUTH VISION YOU CANNOT KNOW WHERE YOUR TEAM IS GOING. Here is a word I really, really like: VISION. A vivid mental image of the...
Silvia KirklandMar 24, 20218 minONBOARDING and OFFBOARDING in the WORLD of HOSPITALITYHOW TO ENSURE YOUR NEW HIRES ARE GETTING THE BEST POSSIBLE FIRST (AND LAST) IMPRESSION OF YOUR COMPANY When we think about making a first...
Silvia KirklandFeb 7, 20219 minThe NIGHT MANAGER: What HAPPENS when the LIGHTS go DOWNALL THE OPPORTUNITIES OF THE "GRAVEYARD SHIFT" In the summer of 2013, when I was still working for Hyatt in New York City, I found myself...
Silvia KirklandJan 25, 202110 minSPA & WELLNESS: the PARTNERSHIP with the HOTEL SIDEWHAT CAN WE DO TO ALIGN CULTURES AND UNIFY THE HOTEL AND THE SPA TEAM? As I've mentioned lately, in the past 8 months I have been talking...