MY HEART IN HOSPITALITY

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Mar 24
8 min

ONBOARDING and OFFBOARDING in the WORLD of HOSPITALITY

HOW TO ENSURE YOUR NEW HIRES ARE GETTING THE BEST POSSIBLE FIRST (AND LAST) IMPRESSION OF YOUR COMPANY When we think about making a first...

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SERVICE EXCELLENCE: 10 TIPS FOR YOUR GUEST RELATIONS MANAGEMENT

Silvia Kirkland

Jan 11
9 min

SERVICE EXCELLENCE: 10 TIPS FOR YOUR GUEST RELATIONS MANAGEMENT

IN OUR BUSINESS, WE ARE ALL GUEST RELATIONS OFFICERS If you have worked with me, you probably know me for being one who doesn't...

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STORYTELLING: how it CAPTURES PEOPLE'S ATTENTION and TOUCHES their EMOTIONS.

Silvia Kirkland

Dec 28, 2020
9 min

STORYTELLING: how it CAPTURES PEOPLE'S ATTENTION and TOUCHES their EMOTIONS.

A POWERFUL STRATEGY THAT DRIVES STAFF AND GUESTS ENGAGEMENT When I look for a new role - but often also when I choose where to stay -...

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SERVICE EXCELLENCE: the VALUE of PRIDE and AWARENESS

Silvia Kirkland

Dec 14, 2020
8 min

SERVICE EXCELLENCE: the VALUE of PRIDE and AWARENESS

PERCEIVING AND FULLY UNDERSTANDING SERVICE ONLY COMES WITH A GOOD DOSE OF MINDFULNESS Pulitzer Bar, Amsterdam So far, in the service...

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SERVICE EXCELLENCE: The MOST AMAZING SERVICE I have ever EXPERIENCED

Silvia Kirkland

Dec 7, 2020
11 min

SERVICE EXCELLENCE: The MOST AMAZING SERVICE I have ever EXPERIENCED

EXCEPTIONAL SERVICE CAN BE FOUND ANYWHERE As much as we can all agree on the fact that the word service refers to the action of helping...

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SERVICE EXCELLENCE INTRODUCTION: the SERVICE DNA

Silvia Kirkland

Nov 30, 2020
13 min

SERVICE EXCELLENCE INTRODUCTION: the SERVICE DNA

INDUSTRY EXPERTS SHARE HOW THEY HELP COMPANIES CREATE A SERVICE CULTURE Dear colleague, friend, family member... today I have a very...

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