Silvia KirklandMar 24, 20218 minONBOARDING and OFFBOARDING in the WORLD of HOSPITALITYHOW TO ENSURE YOUR NEW HIRES ARE GETTING THE BEST POSSIBLE FIRST (AND LAST) IMPRESSION OF YOUR COMPANY When we think about making a first...
Silvia KirklandJan 11, 20219 minSERVICE EXCELLENCE: 10 TIPS FOR YOUR GUEST RELATIONS MANAGEMENTIN OUR BUSINESS, WE ARE ALL GUEST RELATIONS OFFICERS If you have worked with me, you probably know me for being one who doesn't...
Silvia KirklandDec 28, 20209 minSTORYTELLING: how it CAPTURES PEOPLE'S ATTENTION and TOUCHES their EMOTIONS.A POWERFUL STRATEGY THAT DRIVES STAFF AND GUESTS ENGAGEMENT When I look for a new role - but often also when I choose where to stay -...
Silvia KirklandDec 14, 20208 minSERVICE EXCELLENCE: the VALUE of PRIDE and AWARENESSPERCEIVING AND FULLY UNDERSTANDING SERVICE ONLY COMES WITH A GOOD DOSE OF MINDFULNESS Pulitzer Bar, Amsterdam So far, in the service...