MY HEART IN HOSPITALITY

COLLECTIVE THOUGHTS ON HOW THE HOTEL INDUSTRY IS MISSING THE POINT ON COMPENSATIONS. When I wrote the introduction on the "About me" page...

"Yesterday I was clever, so I wanted to change the world. Today I'm wise, so I'm changing myself." Well. It has been a while… The last...

WITHOUTH VISION YOU CANNOT KNOW WHERE YOUR TEAM IS GOING. Here is a word I really, really like: VISION. A vivid mental image of the...

INTERVIEW by REGITSE CECILIE ROSEVINGE Colleague, writer, marketing consultant, blogger, published author, founder of Room22.agency,...

HOW TO ENSURE YOUR NEW HIRES ARE GETTING THE BEST POSSIBLE FIRST (AND LAST) IMPRESSION OF YOUR COMPANY When we think about making a first...

"REVENUE IS A REWARDING EXCERSIZE THAT CAN HAVE A HUGE IMPACT ON PROFIT, PERFORMANCE, AND GUEST EXPERIENCE." I've already talked about...

ALL THE OPPORTUNITIES OF THE "GRAVEYARD SHIFT" In the summer of 2013, when I was still working for Hyatt in New York City, I found myself...

WHAT CAN WE DO TO ALIGN CULTURES AND UNIFY THE HOTEL AND THE SPA TEAM? As I've mentioned lately, in the past 8 months I have been talking...

IN OUR BUSINESS, WE ARE ALL GUEST RELATIONS OFFICERS If you have worked with me, you probably know me for being one who doesn't...

A POWERFUL STRATEGY THAT DRIVES STAFF AND GUESTS ENGAGEMENT When I look for a new role - but often also when I choose where to stay -...

Dear colleagues and friends, today is December 21st, and we are going towards the end of what will go down as the most unbelievable year...

PERCEIVING AND FULLY UNDERSTANDING SERVICE ONLY COMES WITH A GOOD DOSE OF MINDFULNESS Pulitzer Bar, Amsterdam So far, in the service...

EXCEPTIONAL SERVICE CAN BE FOUND ANYWHERE As much as we can all agree on the fact that the word service refers to the action of helping...

INDUSTRY EXPERTS SHARE HOW THEY HELP COMPANIES CREATE A SERVICE CULTURE Dear colleague, friend, family member... today I have a very...

"WE WANT TO BE TREATED AND VALUED JUST LIKE ALL THE OTHER EMPLOYEES" Something like 15 years ago, I had just gotten my master degree, and...

IF YOU FOCUS ON THE DIFFERENCES, YOU WILL ALWAYS FEEL DIFFERENT. I know as soon as you saw the title of this post, you probably thought...

A major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs...

THE MAIN REASON WHY WE CREATE AN INCENTIVE PLAN, IS TO PUSH OUR GOALS. Empire Terrace Suite, Andaz 5th Avenue, New York (room with a...

"CONCIERGE ARE HOSPITALITY ANGELS" Ron Stoevelaar "WITHOUT MY TEAM I AM NOBODY" Mario Picozzi If you have read one of my latest posts...

IF THERE IS CONFLICT BETWEEN STAFF AND GUESTS, WE NEED TO BE THE ONES TO FIND COMMON GROUND In the service industry there is a famous...