Silvia KirklandFeb 7, 20219 minThe NIGHT MANAGER: What HAPPENS when the LIGHTS go DOWNALL THE OPPORTUNITIES OF THE "GRAVEYARD SHIFT" In the summer of 2013, when I was still working for Hyatt in New York City, I found myself...
Silvia KirklandNov 2, 20209 minThe ART of HOUSEKEEPINGA major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs...
Silvia KirklandOct 25, 202011 minHow do we BUILD a GREAT INCENTIVE PROGRAM?THE MAIN REASON WHY WE CREATE AN INCENTIVE PLAN, IS TO PUSH OUR GOALS. Empire Terrace Suite, Andaz 5th Avenue, New York (room with a...
Silvia KirklandAug 13, 202010 minThe most BASIC SERVICE we must PROVIDE is SAFETYTHE ONLY WAY TO PRESERVE OUR SAFETY IS PREVENTION. The awareness of how crucial the work of our security teams is in our hotels, is the...
Silvia KirklandAug 13, 20208 minHOTEL TECHNOLOGY of our GENERATIONHOW CAN WE CONTINUE TO MAKE USE OF ADVANCED TECHNOLOGY WITHOUT LOSING OUR CHARM? Before "certain people" start making comments about this...