MY HEART IN HOSPITALITY

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Feb 7
9 min

The NIGHT MANAGER: What HAPPENS when the LIGHTS go DOWN

ALL THE OPPORTUNITIES OF THE "GRAVEYARD SHIFT" In the summer of 2013, when I was still working for Hyatt in New York City, I found myself...

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Silvia Kirkland

Nov 2, 2020
9 min

The ART of HOUSEKEEPING

A major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs...

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How do we BUILD a GREAT INCENTIVE PROGRAM?

Silvia Kirkland

Oct 25, 2020
11 min

How do we BUILD a GREAT INCENTIVE PROGRAM?

THE MAIN REASON WHY WE CREATE AN INCENTIVE PLAN, IS TO PUSH OUR GOALS. Empire Terrace Suite, Andaz 5th Avenue, New York (room with a...

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The most BASIC SERVICE we must PROVIDE is SAFETY

Silvia Kirkland

Aug 13, 2020
10 min

The most BASIC SERVICE we must PROVIDE is SAFETY

THE ONLY WAY TO PRESERVE OUR SAFETY IS PREVENTION. The awareness of how crucial the work of our security teams is in our hotels, is the...

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Silvia Kirkland

Aug 13, 2020
8 min

HOTEL TECHNOLOGY of our GENERATION

HOW CAN WE CONTINUE TO MAKE USE OF ADVANCED TECHNOLOGY WITHOUT LOSING OUR CHARM? Before "certain people" start making comments about this...

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