Silvia KirklandOct 12, 20208 minThe GUEST is ALWAYS RIGHT... or, ARE THEY?IF THERE IS CONFLICT BETWEEN STAFF AND GUESTS, WE NEED TO BE THE ONES TO FIND COMMON GROUND In the service industry there is a famous...
Silvia KirklandOct 5, 20207 minThe MOST SENSATIONAL EVENTS of all TIMES!LET YOURSELF BE ENTERTAINED... When I think about the moment the pandemic became real in our lives - when the world started to shut down...
Silvia KirklandSep 28, 20209 minWill HOSPITALITY get its TALENT BACK when the PANDEMIC is OVER?WHAT PEOPLE THINK ABOUT LEAVING THE INDUSTRY AND MAKING A CAREER SWITCH. If you have never been a writer like me, and all of a sudden you...
Silvia KirklandSep 21, 20209 minEMBRACING CHANGE MANAGEMENTTHE MOST IMPORTANT THING YOU CAN CHANGE TO BE ABLE TO PROGRESS, IS YOURSELF As I have already mentioned, lately I have been browsing...